Warranty

1. Does YAAO check the products before shipping them to me?

Yes. To avoid sending defective goods to our customers, our professional quality control team carefully checks each item we receive from Factory. If an item is found defective in our QC test, it will be returned to the Factory. Please don't worry about receiving a defective item because we are committed to giving buyers the best shopping experience.

2. Are products guaranteed?

Yes, each item you buy from YAAO has a quality guarantee and will exactly match the description on the website. Factories that supply YAAO are strictly evaluated by us, and thanks to our in - house QC team, we provide you with an even better reassurance of consistent high quality. We will double - check the contents of all orders carefully before dispatching them to our customers.

3. How long does it take to have my orders shipped after the payment is made?

(1) Processing time: Normally 1 - 2 business days. During this period, we conduct strict quality - control tests and carefully pack the items.

(2) Sometimes the item in your order is a really hot seller and may be just sold out at that time. It will take us 1 - 2 more days to restock it. In this case, the processing time will be 3 business days.

(3) If you don't receive any shipping confirmation over three days after the payment is made, please kindly contact our customer service. They will check for you.

4. What should I do if my items arrive damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods. If this happens, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you have already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaint procedure which will enable you to get compensation. Next, contact YAAO immediately with your order number and a full description or pictures of the broken - item issue. We will contact the courier company from our end. Once the courier company confirms that the case is valid, they will compensate YAAO, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases, you will need to post the broken item back to YAAO in order for us to send out a new piece.

5. What should I do if my products go wrong after a period of use?

If you encounter quality issues within the warranty period, you can contact us. Except for this case, we are not responsible for product damage caused by customers' wrong operation or uncontrollable natural factors. Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.

In this case, please kindly provide us with the following proof:

• Photos of the original YAAO package, both front and back sides.

• Photos or video of the defective items.

• Photos, video, or screenshot showing the malfunction of the defective items.

We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order. Sometimes you may need to ship the defective item back to us for a free repair service or a new replacement. The customer should cover the return shipping fee, and YAAO is responsible for the shipping costs of arranging reshipment by air mail.