Terms & Condition
TERMS & CONDITIONS
1. Introduction
Welcome to petpillowco.com (the “Website”), operated by HengFu Global LLC, a limited liability company registered in the State of Colorado, United States.
Registered Address:
1500 N Grant St STE N
Denver, CO 80203
United States
By accessing or using this Website, you agree to be bound by these Terms & Conditions.
2. Products & Orders
All products are subject to availability.
We reserve the right to:
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Refuse or cancel any order
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Correct pricing errors
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Modify product descriptions
An order confirmation email does not constitute final acceptance of the order.
3. Pricing & Payments
All prices are displayed in EUR or USD depending on your location.
We use secure third-party payment processors such as:
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Stripe
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PayPal
We do not store your payment card information.
4. Shipping
Shipping times may vary depending on destination country.
Estimated delivery times are not guaranteed and may be affected by:
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Customs clearance
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Carrier delays
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Public holidays
We are not responsible for delays beyond our control.
5. Returns & EU Consumer Rights
If you are a customer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, in accordance with EU Consumer Protection laws.
To exercise this right, please contact:
Returned products must be:
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Unused
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In original packaging
Refunds will be processed after inspection.
6. Intellectual Property
All content on this Website including:
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Logos
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Designs
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Images
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Text
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Product descriptions
is the property of HengFu Global LLC.
Unauthorized use is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law, HengFu Global LLC shall not be liable for:
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Indirect damages
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Loss of profits
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Loss of data
Our liability shall not exceed the amount paid for the purchased product.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Colorado, United States.
However, nothing in these Terms limits mandatory consumer protection rights applicable in the customer’s country of residence.
9. Changes to Terms
We reserve the right to update these Terms at any time.
10. Contact Information
HengFu Global LLC
1500 N Grant St STE N
Denver, CO 80203
United States
Email: support@petpillowco.com
